4 Best Repair Ticketing Solutions for Mobile Repair Shops

It’s no secret that your customers are your bread and butter, and keeping them happy is your top priority. 

When customers come into your mobile repair shop with a broken device, they’re trusting you with more than a jumble of plastic and metal parts: they’re trusting you with a tool that is central to their life. As a result, they want to know what’s broken, what needs to be worked on, and when it will be fixed.

You need the right tool to keep track of this complicated information and give easy updates: a repair ticketing solution.

With so many repair ticketing solutions on the market, it can be hard to know which one is best for your shop. We’ve rounded up the four best repair ticketing solutions for you to compare. We’ll discuss their features, benefits, and pricing, and share some customer testimonials to help you decide. 

Let’s dig in!

The Best Repair Ticketing Solutions for Mobile Repair Shops

Repair ticketing solutions for mobile repair shops should be designed with both your team and customers in mind. If the solution works well for your team but customers feel like the repair journey is a mystery, this isn’t the right solution. 

Features to look for: 

• Repair tracking: This allows your team and customers to track each stage of the repair process. 
• Repair updates: Give your customers an update each time their device repair status changes, so they’re constantly assured their device is top-of-mind in your shop.

• Custom quotes:  Not every repair is created equal, so give yourself the ability to provide custom quotes that suit you and your customers.
• Inventory management: Know what you have in stock, what items are in high or low demand, and when it’s time to reorder.
• Loaner device management: In the same way an auto repair shop gives you a loaner car when a repair takes longer than a day, provide a loaner device for your customers and keep track of their status in your system. 
• Full POS functionality: A point of sale (POS) system will not only make checkouts easier, it’ll also help you keep track of pricing, repair tickets, inventory, sales, and more.
• Customer loyalty program: Reward your customers for repeatedly trusting their devices with your shop with a loyalty program that keeps them coming back.

Ticketing Solution Criteria

As you evaluate ticketing solutions for your mobile repair shop, here are some criteria to consider.

1. User-friendly interface. Getting user buy-in will be a challenge if your platform is confusing and hard to use or navigate.
2. Customization options. Your ticketing solution should work hard for you, not bog you down with features you don’t need. 
3. Integration capabilities. Integrate all the other tools you use with your new system, such as QuickBooks, Google Calendar, and more.
4. Customer support. It’s impossible to support your customers if you need help yourself. Your ticketing solution should offer optimal customer support when you need it most.
5. Pricing plans. Take a close look at all the pricing plans to find a solution that provides the most features without breaking the bank.

With these criteria in mind, let’s take a look at our top picks for repair ticketing software for mobile repair shops. 

1. RepairDesk

RepairDesk lets users customize intake forms, schedule appointments, keep tabs on repair ticket progress, and handle sales effortlessly. RepairDesk will even allow you to offer mail-in repair services, making repairs easier for customers while expanding your business reach.

Pricing: Plans start at $119 per month.

Review: “RepairDesk is taking the time to build out its software constantly to be exactly what anybody in the repair community needs. They listen to feedback and suggestions and work with every shop individually to make one of the best software options out there!” – Travis on Capterra

2. RepairShopr

RepairShopr is best suited for small repair shops — especially those that repair computers and cell phones. It features a powerful ticketing system, repair management tools, and extras like email marketing and seamless accounting integrations.

Pricing: The most popular plan starts at $129.99 per year.

Review: “I am big into customer service and when I saw this feature, I knew I had to have RepairShopr. The time this saves is indispensable. I have really had a good experience with RepairShopr overall. Downtime is almost non-existent.” — Christian on Capterra

3. MyGadgetRepair

MyGadgetRepair is a ticketing solution for computer repair shops that includes invoicing, customer relationship management (CRM), repair ticketing, POS, and inventory management tools.

Pricing: Enterprise plans start at $75 per month.

Review: “You simply just can't get any better than these guys they listen to their customers and respond to emails within minutes even if emailed in at like 1 in the morning — which you cannot find anywhere else. I highly recommend MyGadgetRepairs for really any type of business that needs repair tracking and invoice support.” — Lane on Capterra 

4. CellSmart POS

CellSmart is an all-in-one point of sale system that makes it easy to generate custom repair quotes, track repair progress, and text your customers with real-time updates about their devices. It’s designed specifically for mobile repair shops.

Pricing: Each plan is custom-built to provide the best benefits. Use our build and price tool to find your starting price.

Review: “The best POS system exclusively designed for any cell phone store. Highly recommended. Impressed with great customer service and support.” – a review from Nizar, CellSmart user

Comparison of Top Solutions

We’ve listed some of the features above, but see how they compare in this table.

Upgrade Your Repair Ticketing Solution Today

The right repair ticketing solution will help you streamline your mobile repair process while also improving overall business operations. With features like repair tracking, ticket management, text alerts, and custom quotes, you can guarantee your customers a seamless repair experience. 

Upgrade your repair ticketing solution to CellSmart POS for additional features such as customer loyalty programs, 24/7 customer support, loaner device management, and an all-in-one POS that will improve inventory management, the checkout process, and more.

Schedule a demo today to see what CellSmart POS can do for your mobile repair shop.