What’s the Best Ticket Management System? 3 Picks for

In your bustling repair shop, it’s easy for tickets to slip through the cracks — resulting in lost revenue, frustrated customers, and damage to your business’ reputation. 

But this doesn’t have to be your reality. A powerful ticket management system can make managing your shop effortless, letting you and your technicians focus on offering top-notch repairs and customer service. 

Keep reading to learn about the key features to look for in a ticket management system, plus the top three options we recommend. 

What Do You Need From Your Ticket Management System?

A great ticket management system does more than track your shop’s repair tickets; it should also save you time, grow your customer base, and boost your profits. 

Let’s take a look at some of the key ticket management system features that can help you accomplish these goals: 

• Repair status tracking: Your system should give you a real-time overview of every repair in progress, providing the data you need to keep turnaround times low and customers happy. 
• Inventory management: Prevent inventory-related slowdowns by using your management system to monitor the stock levels of your most popular repair parts. 
• Payment processing and checkout: Your ticket management system should also act as your shop’s cash register, letting you use one convenient system to create repair quotes and process sales transactions. 
• Customer relationship management: You should be able to use your ticket management system to build relationships with customers and encourage them to rely on your shop for all their repair needs. 
• Reporting and analytics: Keep a close eye on your shop’s overall financial performance and learn which types of repairs customers most frequently request. 

These are just a few examples of how a ticket management system can transform your repair shop’s operations. Create your own list of must-have features before committing to a provider.

1. osTicket

First on our list of ticket management systems is osTicket. While this provider isn’t a comprehensive point of sale (POS) solution, we’ve included it because of its easy-to-use interface and flexible feature options. 

Let’s take a closer look at the perks and drawbacks of choosing osTicket. 

Pros

osTicket has two main strengths: flexibility and simplicity. Even though this software doesn’t include full POS functionality or inventory management features, it’s a solid option if you want a simple solution to keep track of your repair shop’s tickets. 

Since osTicket is web-based, all you need is a laptop or tablet to download the software and start creating and tracking repair tickets. It also lets you include detailed descriptions about each repair and store each customer’s contact information, ensuring you and your team have everything you need to provide the best service. 

Cons

osTicket’s simplicity is also one of its weaknesses. 

Since it doesn’t include additional features alongside ticket management, you’ll need to invest in additional software and hardware as your business grows, like a POS system for processing sales transactions or an inventory management solution for monitoring the stock levels of your parts and accessories. 

2. RepairDesk

If you’re looking for something a little more powerful, RepairDesk is your next option to check out. This provider offers repair ticket management software to help business owners in the electronics, jewelry, and drone industries simplify their repair shop operations. 

Let’s explore what RepairDesk has to offer. 

Pros

RepairDesk’s biggest strength is its comprehensive list of features. 

Unlike osTicket, you can rely on RepairDesk as your business’ only software solution, trusting it to take care of your ticket management, payment processing, and marketing needs. For example, alongside creating and monitoring repair tickets, you can use RepairDesk to track your inventory, view your sales data, and even make repair appointments. 

Cons

If you’re interested in RepairDesk, there are two main downsides you should know about.

First, RepairDesk is one of the most expensive ticket management systems on the market. Their most popular pricing option will cost you $149 per month — which can put a significant dent in your bottom line. 

Second, their software isn’t designed for electronics or cell phone repair shops. While it has most of the tools you need, you might miss industry-specific features like IMEI tracking and serialized inventory management. 

Related Read: RepairDesk vs. CellSmart POS: Which Is Best?

3. CellSmart POS

Our final (and favorite) option on our list of ticket management systems is CellSmart POS. 

Our software is designed by and for small business owners in the electronics repair industry, making it a great fit for shops that specialize in selling and servicing cell phones, computers, and other devices. 

Here’s what you need to know about CellSmart POS. 

Pros

Along with the basic features you need, like real-time repair ticket tracking, full POS functionality, and SMS status updates for your customers, our software includes unique features designed specifically for electronics repair. For example, you can monitor your inventory by IMEI or serial number, helping you protect your most expensive inventory investments. 

CellSmart POS can also help you grow your business and build your customer base with a built-in loyalty program, flexible promotion options, and marketing integrations — all of which can boost your bottom line. 

Cons

CellSmart POS will meet your needs if you own a brick-and-mortar repair shop, but it doesn’t include features like online appointment scheduling or mail-in repair management. If e-commerce is a significant part of your business plan, you may need to invest in additional software. 

What’s the Best Ticket Management System?

You’ve explored your options — now it’s time to take the leap and see what our powerful repair shop ticket management system can do for you. 

With CellSmart POS, you’ll have access to all the tools you need to provide speedy repairs, grow your customer base, and increase your profits. Plus, you can rely on our team of industry experts to help you solve problems and accomplish your goals. 

Start your CellSmart POS journey by scheduling your live demo today.