Did you know that the average American looks at their cell phone 96 times throughout the day?
That’s why a text alert system for business is such an effective way to stay connected with your cell phone repair shop’s customers. This powerful tool allows you to send text messages directly to your customers and keep them in the know about their repair status, opportunities to save, and more.
In this blog, we’ll cover four examples of how a text alert system for business can give your cell phone repair shop a major boost.
1. Send Repair Status Updates
When a customer drops their device off for repair at your shop, they start counting the days until they have access to it again.
A text alert system for your business can make the wait less stressful for them by keeping them up to date on the status of their repair. You can text to confirm that they’re in the queue for repair, when their device has been assigned to a technician, and when the technician starts the job.
These kinds of updates make your customers feel like their device is in good hands — meaning they’ll trust your small business the next time they need a repair.
2. Send Device Pickup Reminders
In your busy repair shop, timely device pickup is essential to keep workflows smooth and to preserve storage space.
You can use a text alert system to simplify the pickup process and automatically send an update when a repair is complete, letting customers know when and where they can pick up their device.
This feature saves your technicians time and keeps them working efficiently, and it boosts your customers’ satisfaction by getting their repair devices back into their hands as quickly as possible.
3. Send Your Latest Promotions and Deals
Along with keeping your repair operations running smoothly, a text alert system for business can also act as a powerful marketing tool.
Once you’ve added a customer’s phone number to your database after they make a purchase or request a repair, you can start sending them regular updates about your in-store promotions.
For example, if your shop is running a sale on accessories like cell phone cases and chargers, you can send your previous repair customers a text message encouraging them to stop by and save.
This feature is a great way to nurture repeat business and increase the lifetime value of your repair customers.
4. Manage Your Store From Anywhere
Your customers aren’t the only ones who benefit from a text alert system for business; this tool can also keep you in the loop about what’s happening in your store.
Even when you’re not able to physically be in your repair shop, your text alert system can help you keep a careful eye on your business. Let’s take a look at a few types of text messages that you can opt into receiving:
- Open and Close Texts: Ensure that your employees are working during operating hours with a real-time update when your shop opens and closes for the day.
- Sales Alerts: Get an update up to three times daily on how many sales your shop has made. For an even more in-depth update, your text alert system can also give you a yellow or green “light” to indicate whether you’ve broken even for the day or made a profit.
- Deleted or Canceled Transaction Alerts: Keep your business secure with a notification every time an employee deletes or cancels a transaction within your point of sale (POS) system.
Utilizing these text alerts can help you watch over your business from anywhere.
How To Choose the Best Text Alert System for Business
A text alert system can be a game-changer for your business. It keeps the repair process running smoothly, elevates the customer experience, raises awareness for your promotions, and helps you monitor your store from anywhere.
But how can you find the best text alert system for your repair shop? To help you decide, we’ve put together a checklist of key factors and features to shop for:
- Customizable: Your text alert system should be flexible and adaptable to meet your business’ unique needs, allowing you to customize the texts that you send to customers.
- Data-Driven: You should be able to see reports on how many texts your system has sent and when they’ve gone out, giving you an accurate overview of how quickly repairs move through your shop.
- POS Integration: Your easiest option is to choose a text alert system that’s integrated into your repair shop’s POS system. This will allow you to sync customer contact information, track repair progress, and monitor your sales all in one convenient place.
Searching for an option that checks all these boxes? Then look no further than CellSmart POS!
CellSmart POS is an all-in-one point of sale solution with text alert capabilities — plus all the other features you need to keep your repair shop running in tip-top shape.
Schedule a live demo with a repair industry expert today to see CellSmart POS in action, or use our build and price tool to get an instant quote on your system.
