A million things demand your attention as a cell phone repair store owner.
You have a lot to manage, from inventory management and repair ticket tracking to customer service and employee management. The right repair management software can take the pressure off.
One repair store solution to consider is RepairDesk. It’s a popular choice for repair shop owners, but is it right for your store? Let’s find out!
This article highlights RepairDesk, including features and pricing. We’ll also offer three alternatives so you can make an informed decision for your business.
Choosing Repair Management Software
The cream always rises to the top. In other words, the best repair management software will eventually outperform the alternatives. However, choosing the best point of sale (POS) and repair management software isn’t straightforward.
One of the big players on the market is RepairDesk. Built for repairs of all kinds — from cell phones to computers and watches to drones — it’s an all-in-one POS system designed to make running your repair shop a breeze.
Before choosing RepairDesk, consider your business needs. As a cell phone repair shop owner, you likely need:
- Robust inventory management to keep track of tiny screws, screens, and batteries, and make sure you never run out of the essentials
- Repair ticketing to make tracking individual repairs easy from start to finish
- Customer communication tools that let you update customers when their device is with a technician and when it’s ready for pickup
- Reporting and analytics features so you can make data-driven decisions about inventory, marketing, and more
- Built-in customer loyalty features to offer special perks and rewards to returning customers
Related Read: Mobile Repair Service Management Software: 5 Must-Have Features
While these aren’t the only features you need, they’re a good starting point. Let’s see how RepairDesk stacks up against three alternatives.
RepairDesk is a cloud-based repair shop management software. It offers streamlined management of inventory, billing, repair tickets, and customer relationships, all with seamless integrations.
Key features include:
- Inventory management: Track repair parts, accessories, and devices from order to sale. Inventory features include serialized tracking, low stock alerts, integrated ordering, and return merchandising agreements (RMAs).
- Repair ticket management: Create repair tickets quickly and assign them to technicians. The platform lets you create pre- and post-repair checklists, take digital signatures, and update customers in real time.
- Point of sale: Sell your repair services, accessories, and gadgets. Accept contactless and partial payments, generate invoices, and manage deposits from a single screen.
- Appointment scheduling: Let customers schedule appointments directly from your website. Send appointment reminders and collect information about your customers, including their devices.
- Integrations: Integrate with various third-party software solutions, including e-commerce platforms, accounting software, and marketing automation tools.
- Employee management: Manage roles and permissions, create user profiles, and generate employee productivity reports.
- Customer relationship management (CRM): Use RepairDesk Connect to unify your emails, texts, and social media messages in one place. Easily engage customers, respond to questions and complaints, and manage your loyalty program.
Pricing: RepairDesk’s Growth package starts at $119/month.
RepairShopr is a software solution for mobile repair shops, multi-location businesses, and specialty stores, such as dive and lawn care businesses.
RepairShopr provides all the same features as RepairDesk — features every repair shop needs — with some notable add-ons that make it unique:
- The ticket tracker has a progress bar for easy visibility. You can turn ticket charges to invoices in a single click, and use a built-in timer to track how long repairs take.
- Using Marketr, you can create custom sales and promotion campaigns, build custom lists, and send automated customer follow-ups.
- You can create various real-time reports with ticketing, invoicing, CRM, and inventory in one place. RepairShopr also integrates with Domo, which uses AI to integrate, analyze, and visualize data from any source.
- The Heads-up In-Shop Ticket Display, designed for a large-screen TV, keeps customers informed about the progress of their repairs while they wait. The color-coding system allows technicians to identify urgent repairs and prioritize their work.
Pricing: RepairShopr’s Repair Shop Annual plan starts at $129.99/month.
Related Read: 4 RepairShopr Alternatives To Consider Right Now
Designed specifically for mobile device repair shops, RepairQ is a web-based point of sale solution.
Key features include:
- POS functionality: Supports buy, sell, trade, and repair operations, customer and device management, product and service bundling, extended warranties, and e-signatures.
- Marketing and promotion tools: Offers online service promotion, appointment booking, quote creation, customer management, loyalty tracking, and targeted marketing campaigns.
- Business management tools: Provides inventory management, employee performance monitoring, multi-location management, powerful reporting, and QuickBooks Online integration.
- Service management: Includes customer device and service history management, ticket tracking, service approval and waiver signatures, file attachments, forms and checklists, labor and parts tracking, and customer updates.
One standout feature is Qpop. Using a tablet, you can create a customer-facing display and let customers follow along as you walk them through transactions. Customers can electronically sign for card payment authorizations, and you can even feature promotional images while they wait.
Pricing: RepairQ’s Essential plan starts at $80/month.
CellSmart POS is designed specifically for cell phone and electronics repair shops. Our solution offers many of the same features as RepairDesk and other solutions on this list, but we provide standout features to make your life easier:
- Custom key tags to manage and track customers’ devices
- 24/7 phone and chat support so you’re never left in the dark and can resolve issues quickly
- Blacklist checking which protects your business from purchasing blacklisted phones
- IMEI number management to easily update and replace IMEI numbers for repaired devices, making inventory a breeze
- Advanced cash management features like cash drawer management, daily cash reconciliation, and detailed reporting
- Loaner device management to make it easy to provide your customers with a temporary device while theirs is being serviced
Aside from repair features, CellSmart POS includes full point of sale functionality so you can make sales, manage employees (including a commission module), and monitor your business’ performance.
Pricing: Use CellSmart POS’ build and price tool to design a custom solution for your shop and generate a quote.
Choosing Between RepairDesk and Its Alternatives
Choosing the right repair shop management software for your store can be challenging. While RepairDesk is well-established in the industry, it’s designed for multiple types of businesses. Is it right for your store? Only you can answer that.
What we do know is that CellSmart POS was designed with your unique needs in mind. Our powerful POS and repair ticketing system not only manages repairs — it provides retail features that help grow your business.
Use this article to compare solutions and make an informed decision. Why not see CellSmart POS in action? Schedule a demo today!