What Is the Best Repair Tracking Software? 4 Top Solutions

When it comes to electronics and smartphone repair, having the right tools is essential. Yet, many repair shops still rely on spreadsheets and hand-written notes to track repairs. 

Even with all the technical skills and advanced tools, your business is in trouble if you can’t establish clear repair processes and deliver excellent customer service every time.

That’s where repair tracking software comes in. Repair tracking software helps electronics repair shops make repairs more efficient, improve the customer experience, and scale their operations. 

Thinking of investing in repair tracking software at your business? In this article, we’ll cover why you should adopt it and four top providers to look at in 2024.

Key Takeaways

• What are the benefits of using repair tracking software?
• How do you choose repair tracking software for your business?
• What are the top 4 repair tracking software providers in 2024

Use this article to choose new repair tracking software with confidence!

Benefits of Repair Tracking Software

If you own an electronics repair shop and aren’t using repair tracking software, you’re missing out. Implementing repair tracking software has a high return on investment (ROI) because of a few distinct benefits.

• Grow with confidence: Improve visibility and consistency in your repair processes to maintain quality levels across multiple locations.
• Boost efficiency: Assign parts and technicians, view repair status, and invoice all in one place to increase repair speed and efficiency.
• Find new opportunities: Use reports to understand gaps in your processes and customer preferences to improve your offerings and services.
• Improve customer experiences: Rely on automated repair updates, modern payment methods, and other user-friendly features to improve the customer experience.
• Track parts accurately: Understand what parts you have in stock, streamline reordering, and create accurate estimates. 

The downsides of using repair software are few and far between. There’ll be some financial investment in new software and training time to get comfortable with the new system — but that’s about it.

Once repair ticketing software is up and running at your business, you’ll wonder how you ever lived without it.

How To Choose the Right Repair Management Software for Your Business

Many businesses aren’t on the fence about whether or not to use repair tracking software. Instead, they’re torn over which software to use.

We understand how you feel. As much as we’d love to tell you that our system is a great fit for everyone, that wouldn’t be true. Every repair tracking software has its advantages and disadvantages.

When you’re considering what repair tracking software to use, keep these factors in mind.

• Budget: How much are you spending on software now, and how much is the new system? Would new repair tracking software replace any existing systems?
• Goals: What are your business’ long and short-term needs? Find software that addresses your specific goals.
• Features: Does the new software have all the features you need to run your repair shop business?
• Customer support: Who can you talk to if something goes wrong?
• Compatibility: Will you still need to use an existing accounting or inventory management system? 

Schedule a demo once you’ve established what you need in each category. One solution might look good on paper, but it might not be as effective when you see it in action. 

Electronics and Smartphone Repair Tracking Software: Top Providers

Ready to update to a modern repair tracking solution but not sure where to start? We’re here to help.

Here are four top picks for repair tracking software in 2024.

1. CellSmart POS

CellSmart POS is our industry-favorite solution designed for small cell phone repair shops, electronics repair, and electronics retailers. With built-in repair tracking, inventory management, payments, and more, CellSmart POS comes with everything your business needs to succeed.

Features

• Customer communication and CRM: With built-in customer relationship management (CRM) and automated communication, CellSmart POS makes it easy to track customer history and keep them updated with repair status.
• Integrated repair ticketing: CellSmart integrates repair ticketing with your CRM, employee tracking, and inventory systems, putting everything you need to assign and track repairs in one place.
• Advanced inventory tracking: Manage parts, devices, and general inventory on one system. Monitor parts inventory in real time and set reorder thresholds to avoid stockouts.
• Used and resale support: Attach pictures of the seller to an item, verify IMEI numbers, and other safeguards to sell used and refurbished items safely.

Visit our website for a full list of features and to see product demos.

Pricing

We offer several flexible pricing tiers (starting at $79/month) based on your business size, hardware needs, and other factors. Use our pricing configurator tool to get your custom quote.

2. RepairShopr

Designed by Syncro, RepairShopr specializes in serving various types of electronic repair shops and IT consultancy businesses. With highly customizable features, It is a good fit for businesses offering various repair services.

Features

• Pre-built workflows: RepairShopr has optimized workflows that manage the end-to-end repair process from customer check-in to part picking and invoicing.
• Integrated inventory: RepairShoper uses its own inventory system that integrates directly with their software, allowing you to keep track of parts inventory and accurately invoice customers.
• Powerful CRM tools: Fine-tune marketing campaigns for your customers using RepairShopr’s robust CRM tools.

Pricing

RepairShopr’s basic plan is billed annually at $1559 (approximately $129/month).

3. RepairDesk

RepairDesk is a popular option for repair shops with existing POS systems or e-commerce solutions (Square, Shopify, etc.) thanks to its robust integrations and flexible systems.

Features

• Advanced appointment creation: RepairDesk’s Appointment Pro feature imports your repair categories and quotes to generate custom repair quotes for visitors browsing your website.
• Extensive integrations: Integrate RepairDesk with over 40 popular programs like QuickBooks, ShipStation, and Shopify. 
• Robust employee management: Assign tasks, set roles and permissions, and track work progress using built-in employee management. 

Pricing

RepairDesk’s pricing starts at $99/month for single-location businesses or $149/month for their growth plan.

4. mHelpDesk

mHelpDesk was originally built for field service management but has solutions specifically for electronic repair shops.

Features

• Digitized work orders: Digitize your existing paper forms and workflows so you can continue using them in the mHelpDesk software.
• Streamlined quote: Add your logo and terms and conditions to pre-built quotes for fast estimates and have customers approve quotes online.
• Integrated messaging: Easily communicate with staff across locations with integrated messaging and automated text alerts.
• Integrated inventory: mHelpDesk integrates with other inventory systems (e.g., items lists from QuickBooks) to help track inventory levels and set reorder alerts.

Pricing

mHelpDesk provides custom quotes and doesn’t list specific pricing on their website. However, at the time of writing, Capterra lists its monthly price at $169/month.

See How CellSmart POS’ Repair Tracking Software Boosts Profits

Electronics repair is a competitive business, with dozens of small repair shops vying for customers’ attention in a given area. To rise above the competition, you need to take every advantage you can get.

CellSmart POS’ industry-leading repair store management software allows you to assign and track repairs, manage parts inventory, handle payments, message customers, and more — all in a single system. 

Schedule a customized demo today to see CellSmart POS’ repair tracking software in action.