Phone Repairing Software: 6 Features To Look For

Think back to the last time you replaced a shattered screen on a customer’s cell phone.

To install a shiny new display free of cracks, you needed a trusty set of tools and the perfect replacement part.

Just like a well-done cell phone repair requires the right tools, running a profitable small business requires a phone repairing software solution with the right features.

In this blog, we’ll explore the top six features your phone repairing software should have — plus how each of these features can save you time, increase customer satisfaction, and boost your bottom line.

What Is Phone Repairing Software?

Running a repair shop is no easy feat.

You’re responsible for tracking work orders, ensuring speedy turnaround times, keeping the right repair parts in stock, and providing the best service to each of your customers.

Fortunately, you don’t have to handle these tasks on your own. Phone repairing software is a powerful tool that can act as your business partner, enabling you to increase efficiency, tackle more repairs, and boost your profits.

Let’s take a look at the phone repairing software features that will make the biggest difference for your small business.

1. Repair Tracking

A repair management system is one of the most important features to look for in a software solution.

This tool improves your customers’ experience, speeds up your repair turnaround times, and ensures that no work order slips through the cracks by monitoring each device on its journey through your shop.

Along with giving you an overview of your shop’s work orders and their progress, your phone repairing software should also help your customer stay informed about the status of their device. Look for a software solution that automatically alerts your customers when their device has been assigned to a technician and when it’s ready for pickup.

[H3] 2. Point of Sale Functionality

Instead of relying on one software solution to manage your work orders and another for processing sales transactions, you should choose a phone repairing software that acts as a fully functional point of sale (POS) system.

To find a phone repair and POS software that can do it all, look for these key functions:

Compatibility with cash, card, and contactless payments
Layaway options
Sales quote creation
Easy discounting

A software solution with these POS features allows you to offer your customers top-notch service at the checkout counter, whether they’re paying for repair services or purchasing an accessory like a screen protector.

3. Inventory Monitoring

Running out of a commonly used repair part can wreak havoc on your shop’s turnaround times — which is why you need to keep a constant eye on your inventory levels.

Your phone repairing software can help with this task, giving you a real-time overview of your stock levels and alerting you when an item is running low.

This feature can also help you keep your bestselling accessories in stock, enticing customers to pick up a spare charger or new case when they stop by to pick up their device and boosting your overall sales.

4. Loaner Phone Management

Offering loaner phones sets your repair shop apart from the competition, allowing your customers to stay connected even when they don’t have access to their personal devices.

The right phone repairing software makes it a breeze to offer this convenient option, enabling you to keep track of your shop’s loaner phones and charge the appropriate fees.

5. Customer Loyalty

As a repair shop owner, your goal is to build a base of customers who trust you for all their electronics needs — whether they need a simple battery replacement, a new screen protector, or a full replacement for their cell phone.

That’s why your phone repairing software should include a built-in loyalty program that allows you to offer special perks and rewards to your returning customers and give them a reason to choose your shop over and over again.

Related Read: Best Repair Shop CRM Solutions for 2024

6. Reporting and Analytics

Data-driven decision-making is a crucial ingredient for small business success — which is why your phone repairing software should come with a robust reporting and analytics suite.

This feature gives you insights into your customers’ wants and needs, revealing which repair services they request most often and which cell phone accessories they tend to purchase.

Equipped with this information, you’ll be able to tailor your repair shop’s marketing strategy, service offerings, and inventory to your customers’ preferences.

What’s the Best Phone Repairing Software?

Looking to transform your small business with the help of phone repairing software? Let’s recap the key features you’ll need:

A repair management system
Full POS functionality
Inventory tracking
Loaner phone management
Built-in customer loyalty
Insightful reporting and analytics

CellSmart POS, a repair shop POS software designed for small businesses just like yours, checks all these boxes and more.

See CellSmart POS in action by scheduling your live demo today, or use our convenient build and price tool to create your custom phone repairing software solution and get an instant quote.

Phone Repairing Software: 6 Features To Look For