5 Must-Have Repair Tracking Software Features [+ Top Providers]

The average smartphone cost $790 in 2023, making it a big investment for most people. With an average lifespan of just 2.5 years, more people are turning to repair shops to extend the life of their devices.

This growing demand offers a great opportunity for cell phone repair shops — but juggling repairs, parts, and customer updates can be challenging. The right repair tracking software helps you stay organized, deliver excellent service, and simplify your operations.

Here’s everything you need to know about the features to look for and the best providers of repair tracking software.

5 Features Your Repair Tracking Software Needs

Running a repair shop involves more than just fixing devices. From tracking repair progress to managing loaner phones and communicating with customers, there are countless tasks happening behind the scenes.

Luckily, the right repair tracking software makes these tasks more efficient. Here are the must-have features to look for.

1. Detailed Ticket and Receipt System

When customers leave their devices for repair, they need a clear ticket and receipt. Solid repair tracking software lets you create detailed, customizable receipts with all the essentials: customer details, repair services, and device information.

On the back end, each repair gets its own ticket with deadlines and real-time status updates, ensuring your team stays on track.

For added convenience, look for software with website integration. Customers can enter a tracking number online to monitor repair progress anytime. This creates transparency and keeps your workflow organized.

2. E-Signature Support

Capturing customer signatures is a routine part of the repair process — whether it’s for repair authorizations, loaner phone agreements, or terms and conditions.

The best repair tracking software includes e-signature capabilities. Customers can sign digitally from their phones, laptops, or in-store tablets. Each signature is automatically linked to the correct document, which saves time and reduces paperwork.

3. Pattern Capturing

Unlock patterns are a common way to secure smartphones (even though they aren’t as secure as PIN codes) — but they can be tricky during repairs when technicians need access. Most devices lock after a few failed attempts, which slows down the process.

Repair tracking software with pattern-capturing tools securely records a customer’s unlock pattern and links it to their repair ticket. This allows technicians to access devices without asking customers to disable security settings.

4. Loaner Phone Tracking

Loaner phones are a great option for customers who can’t go without a device while theirs is being repaired. However, keeping track of loaners can quickly become a headache.

The right repair tracking software simplifies loaner management. You can assign loaner devices to specific repair tickets, track return dates, and even calculate fees automatically. This ensures smooth operations and prevents miscommunication.

5. Custom Messaging

Customers expect regular updates about their repairs. Generic messages like “we’re working on it” just won’t cut it.

With advanced repair tracking software, you can send personalized updates that detail exactly where a repair is in the process. Customers will know when their device is in diagnostics, under repair, or ready for pickup.

You can also include specific details, like the customer’s name, device type, and any outstanding balances, for a more professional experience.

Top Providers of Repair Tracking Solutions

The right repair tracking software can transform your shop’s workflow. Here’s a closer look at three top options to consider.

1. CellSmart POS

CellSmart POS was created by mobile phone repair shop owners, so it’s tailored to your business needs. It simplifies day-to-day tasks and helps you grow your shop.

Main Features

• Store detailed customer info, including IMEI numbers and unlock patterns.
• Capture and share before-and-after photos of repairs.
• Automate parts ordering and management for each repair task.
• Assign repair tasks instantly to keep your team on schedule.
• Track diagnostics fees, loaner phones, and repair history in one place.

2. RepairShopr

RepairShopr combines repair tracking with tools to boost customer retention and generate leads. It’s ideal for phone and computer repair businesses looking to grow.

Main Features

• Create user-friendly intake forms to convert website visitors into paying customers.
• Contact customers with personalized communication tools for email and SMS.
• Easily integrate a repair widget directly into your website.
• Send custom invoices with barcodes and payment links.

3. HelloClient

HelloClient is designed to make repair shop management easier, letting you focus on fast and reliable service.

Main Features

• Speed up order intake with digital signatures.
• Simplify parts and accessory ordering.
• Manage reviews with integrations for Google, Facebook, and Trustpilot.
• Use pre-made templates for invoices and repair tickets to stay organized.

Find the Best Repair Tracking Software for Your Shop

The best repair tracking software should make your repair process faster, smoother, and more efficient. Tools like CellSmart POS are built to work easily with your shop’s operations, so you can focus on serving customers.

Spend less time managing processes and more time growing your business. Contact a sales rep today to request a demo and see how repair tracking software can transform your shop!