The consumer electronics repair industry was valued at $18.2 billion in 2023, and is projected to grow 4.9% annually through 2030. With demand rising, electronic repair shops have an opportunity to boost profits — but staying competitive requires the right tools.
A point of sale (POS) system designed for electronics repair shops helps manage repairs, track inventory, and process payments efficiently. With the right system, you can reduce manual work, improve customer service, and keep your business running smoothly.
In this blog, we’ll break down the top three electronics repair shop POS systems, what to look for, and how to choose the best fit for your shop.
With so many POS software options, finding the perfect fit for your repair business can be overwhelming. Start by assessing your specific needs to make sure the solution aligns with your workflow. You should:
Assess your business model: For example, are you focusing only on repairs or selling new and refurbished devices? Do you specialize in a specific type of device, like computers, laptops, or mobile phones, or do you accept all kinds of electronics?
Consider customer expectations: Your customers expect more than functional repairs — they want a positive overall experience. To keep customers happy, consider whether you need to provide real-time updates, services like same-day repairs, fast dropoff and pickup, or flexible payment options.
Decide whether scalability is a priority: Whether your electronics repair business is new or well-established, planning for the future is essential. Are you looking to expand over time, or do you prefer to maintain a steady operation?
The answers to these questions can help you find the ideal POS solution.
No matter the size of your operation, you should never adopt a solution that doesn’t offer core features that make it easier to manage your electronics repair shop. Look for these three essential features.
The repair ticket system in an electronics repair shop POS program is the backbone of your operation. It lets you keep track of the customer devices in your workshop, where they are in the repair process, and which staff members are assigned to the job. Repair ticket systems provide greater accuracy and reduce errors compared to manual tracking methods like paper forms or spreadsheets.
Maintaining a steady supply of spare parts is crucial for your repair shop’s success. Your POS system’s inventory manager makes it easy to track the types and quantities of parts your shop has in stock.
The best inventory management systems can also sort parts by specifications or variants, automate reordering when stocks of specific parts run low, and help you track costs and calculate profit margins.
Most electronics repair shops are small businesses with loyal local customers. Even if you run multiple locations, your business relies on dedicated customers and repeat visits to succeed.
Electronics repair shop POS systems should make it easy to manage customer relationships and keep track of past visits. Look for features like customer profiles, repair history tracking, device or service preferences, and targeted marketing tools. These features make each customer feel valued and welcomed at your store.
Looking for the best point of sale option for your electronics repair shop? Check out these top three providers and why they stand out.
CellSmart POS is a dedicated electronics repair shop POS solution built for all types of electronics repair businesses, from general consumer electronics to specialized mobile repair shops. Its repair ticket management system tracks every job from check-in to completion, eliminating confusion about device status, required repairs, or available parts.
Standout features: Whether you run a single repair shop or multiple locations, CellSmart POS offers over 20 customizable reports, providing insights into sales trends, inventory levels, and employee performance. Its real-time inventory management system ensures accurate tracking of stock, preventing shortages and overstock situations. Automated text and email notifications keep customers informed about their repair status, enhancing the customer experience. The system also includes technician commission tracking, simplifying payroll processes and motivating staff. With flexible payment options and multi-location support, CellSmart POS helps electronics repair businesses operate efficiently and effectively.
With CellSmart POS, you can speed up repairs, reduce errors, and enhance customer experience—helping your business grow while keeping operations under control.
Pricing plans: Choose from three plans depending on the size of your store and your business management needs. All plans include access to the essentials like the repair ticket system, serialized inventory management features, and CRM tools.
User reviews:
“I’ve been in the electronics industry since 2006, and cellsmart pos is the only point of sale software that exceeded all my needs” — Berry Link Cellular
“This system is very user-friendly and easy to understand. I am able to manage my business better now that I have CellSmart.” — Nasir K.
Orderry is an all-in-one business management solution designed for repair, retail, and service businesses, including electronics repair stores. With integrated point of sale software, this cloud-based system is accessible from any internet-connected device.
Standout features: If you need data to make the right decisions for your repair shop, Orderry’s analytics engine can generate over 20 types of data reports, from inventory and work orders to financials and employee performance.
Pricing plans: Orderry offers three standard options for established businesses and a budget-friendly Hobby plan with limited features and a cap on monthly work orders. Standard plans include support for up to three employees, with the option to add more for an additional fee.
User reviews:
“Our repair department uses the software to manage local parts storage, customer and ticket information, amount of job done by tech.” — Dmitry C.
“Its ease of use and accessibility to different areas with a click of a button. Everything is very straightforward and basically self-explanatory. Very easy to train new staff, and they quickly adapt to orderry.” — Norbert D.
RepairDesk is versatile repair shop management software for various industries, including electronics, bicycles, watches, and power tools. It supports electronics repair shops with an easy-to-use invoicing and billing system, automated email communications with customers, and fast payment processing.
Standout features: RepairDesk can integrate with over 40 business management tools, e-commerce tools, payment systems, and other external services, including Quickbooks, WooCommerce, MailChimp, and PayPal.
Pricing plans: RepairDesk offers three pricing plans, each designed for different ventures. The Essential plan is recommended for single-location independent repair shops, while the Growth plan is aimed at multilocation or high-volume businesses. Advanced plans are available only by contacting the company’s sales representatives and are intended for warranty centers and manufacturer-approved repair depots.
User reviews:
“RepairDesk truly stands out as a complete solution for our business! It covers all our daily operations and management needs, seamlessly supporting our day-to-day tasks and long-term growth.” — Alireza A.
“The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions.” — Kamran F.
The right electronics repair shop POS system should have the tools and features to help you stay organized, complete repair tasks quickly, and meet customer expectations. CellSmart POS sets itself apart with real-time inventory tracking, automated customer notifications, and over 20 customizable reports, helping repair shops streamline operations and increase revenue.
See how CellSmart POS can improve your repair shop’s workflow—schedule a free demo today and experience faster repairs, organized inventory, and happier customers.