Electronic Repair Shop Software: Must-Have Features + Top Providers

The foundation of a great electronic repair shop is built on solid expertise and exceptional customer service — but are those enough to keep up with modern customer demands?

Many electronic repair owners are experts on the latest operating systems and consumer electronics, yet are reluctant to invest in software that can help simplify their operations. 

We’re here to tell you that if you’re struggling to scale your business, improve profit margins, or meet customer demand — investing in the right electronic repair shop software will help.

In this article, we’ll cover the most important features to look for in electronic repair shop software, how it can help your business, and some top providers to consider in 2024.

Top 6 Features To Look for in Electronic Repair Shop Software

What exactly do we mean when we say “electronic repair shop software?” 

There are various separate pieces of software capable of helping to run your electronic repair business. Electronic repair shop software is specifically built to combine all of those functions into one piece of software.

Having a comprehensive solution reduces your backend complexity and the risk of downtime if one piece of your software doesn’t connect with the others as expected.

These are the most important features you should look for in an electronic repair shop solution: 

• IMEI and advanced inventory tracking: Effective repair shop inventory management has unique requirements. Unlike general retail solutions, repair software needs to track serialized inventory for customer products and parts inventory. 
• Repair ticket management: Improve customer satisfaction by using a system that lets you manage the end-to-end repair process —- from initial estimates and assigning technicians to customer communication and status tracking — all in one place. 
• CRM and communication: Without a built-in customer relationship management (CRM) solution, it can be a challenge to track a customer’s repair history, communication preferences, and other important information. Using CRM software helps you improve the customer experience with easy-to-use customer engagement tools.
• Reporting and analytics: Data combined with expertise is at the heart of great business decisions. Leverage a solution that gives you actionable insights into your processes, financial performance, and customer preferences.
• Used and resale support: Many repair shops supplement their income by selling refurbished items. Increase your transparency, reduce risk, and meet customer expectations with a solution specifically designed to handle used and resale inventory.
• Payment processing and estimates: Use systems with built-in point of sale (POS) features to seamlessly offer accurate estimates and process payments from credit cards and contactless payment methods.

This is by no means a comprehensive list of features. Before committing to new software, list your day-to-day tasks and pain points. That way you can find software that’s a fit for your unique needs.

4 Top Electronic Repair Shop Software Providers (2024)

As the electronic repair industry grows, the number of specialized solutions is growing with it. Each comes with their unique strengths and weaknesses.

In addition to our top-rated solution, here are our top picks for electronic repair shop software in 2024.

1. CellSmart POS

CellSmart POS is our best-in-class, industry-specific solution designed to handle every aspect of the electronic repair business, including repair tracking, inventory management, sales and demand reports, as well as billing and payments.

Best For

Independent electronic repair shops that also offer (or plan to offer) in-store or online sales.

Standout Features

• Built-in repair ticketing: Create estimates, attach parts inventory, assign technicians, and monitor repair progress — all from your POS system. Keep customers up to date with built-in SMS and email updates.
• Advanced inventory management: Manage any combination of serialized or general inventory (e.g., phone cases, chargers, cords). Monitor inventory levels in real time to ensure you are always stocked with the parts you need.
• Used and resale support: Protect your business’ reputation with features built for resale inventory such as attaching a picture of the seller to the item and IMEI verification to ensure a used cell phone is clean.
• In-house payment processing: Enjoy seamless payment processing using any popular payment method and competitive transaction fees thanks to in-house payment processing.

Pricing

We offer flexible pricing based on your needs. Use our build and price tool to get a custom quote before contacting our team. 

2. RepairDesk

RepairDesk is a cloud-based repair shop management software, with added integration support for other e-commerce solutions. 

Best For

Established electronic repair shops with existing POS or e-commerce solutions (Square, Shopify, etc.) that want more repair-specific support. 

• Robust integrations: RepairDesk supports over 40 integrations with partners like QuickBooks, Shopify, ShipStation, and more. 
• Repair ticketing support: Create tickets, add parts, assign technicians, and check parts from one place to your repair processes more efficient.
• Integrated payments: RepairDesk supports popular payment methods including mobile wallets and contactless payments.

Pricing

RepairDesk’s most popular pricing option runs at $149/month.

3. RepairShopr

RepairShopr is a solution designed by Syncro, which specializes in serving various types of repair shops. RepairShopr is their industry-specific solution for cell phone repair, computer repair, IT consultants, and more.

Best For

RepairShopr is great for businesses specializing in multiple types of repairs or additional IT consultancy services. 

Standout Features

• Highly customizable: RepairShopr supports extensive customization of its interface, letting you put the information you need most front and center.
• Optimized repair workflows: RepairShopr comes with optimized workflows that run your technicians from customer check-in and ticket creation to part picking and invoicing.
• Integrated inventory support: RepairShopr supports a dynamic inventory system that integrates directly with their software, so you can keep track of parts and accurately invoice customers.

Pricing

RepairShopr’s standard plan starts at $129/month, billed annually (approximately $1559). 

4. mHelpDesk

mHelpDesk is a field service management software that also offers industry-specific solutions for electronic repair shops.

Best For

Electronic repair shops with existing manual workflows and systems that they want to digitize and scale.

Standout Features

• Digitized Work Orders: mHelpDesk allows you to digitize your existing forms and workflows so you can continue using them.
• Built-in contact management: mHelpDesk has basic CRM support with integrated customer contact information that includes active jobs, service history, and billing history.
• Schedule and dispatch features: Get a clear overview of your technicians’ schedules, assigned jobs, and more.

Pricing

mHelpDesk does not list pricing on its website, but Capterra currently lists its price at $169/month. 

Improve Customer Satisfaction With a Comprehensive Electronic Repair Shop Solution

Whether you’re starting a brand new repair shop or expanding to new locations, the sooner you consolidate and simplify your processes the better. Using a dedicated electronic repair shop solution can help you improve the customer experience, drive profits, and cut costs.

CellSmart POS is trusted by repair shops across the country to streamline every aspect of their business. With built-in repair ticketing, CRM, customer loyalty, inventory management, and more, we provide every tool your electronic repair shop needs to succeed.

Contact our specialists today to see how we can help your business.