How To Market Your Cell Phone Repair Store: 6 Strategies

You’ve done the hard work of crafting a thorough business plan for your cell phone repair store. You’ve selected the perfect location, designed an inviting storefront, hired an expert team of technicians, and invested in an expansive selection of repair tools and parts. 

So, what’s missing? 

The answer is a steady stream of customers coming through your door. 

In this blog, we’ll give you six ways to market your cell phone repair store, attract customers, and boost your bottom line. 

Why Should You Market Your Cell Phone Repair Store? 

Whether you’re a brand new business owner trying to attract your first customers or a repair industry veteran working to expand your loyal customer base, marketing is critical. 

With cell phone repair stores on almost every corner, your customers have an overwhelming number of options — which means you need to give them a reason to choose your business over the competition. 

Done right, marketing goes beyond attracting customers for one-off repairs; it also encourages them to visit your business for all their electronics needs, whether they need a screen replacement, a new case, or a brand new device. 

1. Offer Exceptional Customer Service 

“If you build it, they will come.” 

While this classic phrase isn’t the entire truth when it comes to marketing your cell phone repair store, it’s certainly an important aspect of running a successful business. 

Offering high-quality repairs and an excellent experience is one of the best ways to grow your store, enticing your one-time customers to keep coming back and tell their friends and family about your shop. 

Here are a few of our best tips for enhancing your cell phone repair store’s customer experience: 

• Provide lightning-fast turnarounds with the help of repair tracking software. 
• Offer loaner phones to keep your customers connected while their devices are being repaired. 
• Keep your customers in the know about the status of their repairs via automatic notifications. 

Using these strategies will give your customers peace of mind while their device is in your shop and ensure their satisfaction. 

2. Establish Your Repair Store’s Online Presence

After a potential customer has mourned over their cell phone’s shattered screen, the next thing they’ll do is head to their browser to find a repair shop nearby. 

Having a solid online presence ensures that your business will show up in the results. 

To help potential customers find your cell phone repair store, make sure to claim your Google Business Profile and update it with your address, open hours, services, and contact information.  

You might also consider creating a website including this information to make it even easier for them to decide if your shop is the right fit for their needs. 

3. Leverage Social Media 

Another way to beef up your cell phone repair store’s online presence and connect with your current and potential customers is to get active on social media. 

Social media is a fantastic tool for sharing information about your business and showcasing your technicians’ excellent work. Let’s explore a few ideas to inspire your first posts: 

• Introduce your team members to make potential customers feel welcome when they decide to stop by your shop. 
• Post before and after pictures of your most impressive repairs. 
• Share helpful tips about cell phone maintenance to help your followers take better care of their devices. 

Regularly posting on social media increases your followers’ trust in your business and makes them more likely to choose you when they need a repair. 

4. Plan Enticing Promotions 

Giving potential customers the opportunity to save money is one of the most effective ways to attract them to your cell phone repair store. 

For example, you might offer a free glass screen protector with the purchase of a screen replacement or a bundle discount when a customer purchases two or more cell phone accessories. 

Make sure to use social media, signage, and other marketing tactics to let your customers know when you’re running these promotions. 

5. Implement a Customer Loyalty Program 

Launching a loyalty program is a fantastic way to nurture your relationship with your customers and ensure they always choose your cell phone repair store for their electronics needs. 

A loyalty program allows members to earn points, unlock discounts, and get exclusive perks in exchange for patronizing your business. 

The easiest way to set up a loyalty program is by choosing a cell phone repair store point of sale (POS) system with a built-in customer management feature. With this tool, you can customize your program’s benefits, keep track of program membership, and easily sign up new members during the checkout process. 

6. Stay in Touch With Your Customers

Sending regular email newsletters or SMS updates to your customers keeps your cell phone repair store at the top of their minds. When they see your business’ name in their inbox, they’ll remember to stop by for a repair they’ve been putting off or to pick up a replacement charger for their cell phone. 

Your shop’s POS system should integrate with marketing services, making it a breeze to send these updates when you’re running a promotion or simply when you want to reconnect with your customers. 

Grow Your Cell Phone Repair Store With CellSmart POS

Investing in the right POS solution is an essential step on your journey to implement an effective cell phone repair store marketing strategy. This powerful tool empowers you to provide customers with a top-notch repair experience, a rewarding loyalty program, enticing promotions, and regular communication. 

If you’re looking for the best POS system for your shop, look no further than CellSmart POS. With robust repair tracking, automatic customer notifications, a built-in loyalty program, and more, you can boost your customer satisfaction and sales. 

Take CellSmart POS for a spin by scheduling your personalized demo today, or get an instant quote using our build and price tool.