In a booming $4 billion market, smartphone repair services like yours are essential, keeping people connected in a fast-paced world. Your work is the backbone of this field, and having the right tools can help you manage the pressure while delivering exceptional service.
A cell phone repair point of sale (POS) system should diagnose issues, track repairs, and keep your customers in the loop.
However, finding the ideal POS system can feel like hunting for that elusive missing puzzle piece. That’s why we’ve compiled a list of must-have features and compared three top systems to help you choose the best phone repair POS for your business.
Choosing the best phone repair POS means focusing on features that simplify your work — but what should you prioritize? From tracking repairs to keeping customers updated, here are the must-have tools you need to succeed:
Repair tickets guide every step of the repair process. A repair shop POS system simplifies this by letting you create detailed tickets that capture customer information, device specifics, and repair updates all in one place. Centralizing everything helps you stay on top of each repair and review progress when needed.
Managing customer trust is critical to running your repair shop. Choosing a POS system that captures signatures and lock patterns keeps every repair secure and fully authorized. Logging these details into repair tickets streamlines the process and adds a layer of protection that puts your customers at ease.
Track a repair item’s condition to protect your shop and your customers. Search for a repair platform that lets you document the state of a device with detailed notes, images, and time-stamped records at drop-off and pick-up. Think of it as creating a before-and-after snapshot, helping avoid disputes and complete repairs with full transparency.
Managing loaner phones shouldn’t add to the stress of running a repair shop. Choose a POS system that simplifies the process, links loaner devices to repair tickets, tracks usage, and even sends automated reminders for overdue returns. These small efficiencies can save time and eliminate headaches so you can focus on fixing devices and supporting your customers.
Find a POS system that uses custom text alerts like a personal messenger for your shop. The right system sends automated updates about repair progress, delays, or completed work directly to customers. Thoughtful, timely communication builds trust and lets customers know you value their time and business.
Now you know the essential features, how do the leading providers measure up? We’ve compared the top three options to help you find the best phone repair POS for your shop:
CellSmart POS is one of the best phone repair POS systems, offering tools to help manage everything from repairs to daily operations. Whether you run a single shop or multiple locations, it’s packed with features that make your day-to-day tasks easier so you can focus on fixing devices and helping customers.
CellSmart POS’ Features:
Detailed repair receipts: Share receipts that act like a repair report card, outlining every key detail customers need. Customize them for a polished, professional touch.
Website and repair status integration: Add tracking codes so customers can follow their phone’s repair status — just like checking a delivery. Keep them updated without extra calls or questions.
Access to instant IMEI verification: Run a quick IMEI check to confirm device identity and blacklist status. Think of it as a digital security scan that saves time and protects your shop.
Customizable text alerts: Send repair updates that feel direct and helpful, not generic. Keep communication sharp with tailored SMS and MMS messages for every customer.
CellSmart POS combines tools designed for phone repair shops, making it easier to manage repairs, communicate with customers, and protect your business. From detailed receipts to IMEI verification and custom alerts, it offers everything you need to run your shop.
CellSmart POS keeps pricing simple, starting at $79/month for the Starter plan and topping out at $119/month for the fully-loaded Premium option. Customize any plan to match your store’s needs while enjoying no hidden fees, round-the-clock support, and payment compatibility that works for you.
RepairShopr is an all-in-one software for repair shops handling everything from mobile devices and computers to musical instruments and watches. It covers all the essentials with tools for repair tickets, CRM, invoicing, and POS functionality.
RepairShopr Features
Customizable invoicing: Create invoices, labels, intake forms, and checklists that fit your repair shop’s needs. Whether you prefer a simple workflow or a detailed multi-point system, tailor everything so customers understand the process.
Lead generation functionality: Turn web visitors into paying customers with an embedded widget highlighting your repair services. Add it to any webpage, making it easier for online and remote customers to connect with your shop.
Customer-driven flows: Guide visitors through easy-to-use flowcharts to capture key repair details, from the device’s manufacturer to its issue. Collect the information your technicians need and encourage customers to share their contact details, all in one step.
RepairShopr is ideal for shops that handle a variety of repairs or focus on online leads. Its features simplify customer interactions and provide technicians with all the information they need to begin repairs.
You can choose from one of three pricing plans: $69.99/month for the Starter package, $139.99 for medium-sized repair shops, or $149.99 for franchised or multi-location businesses.
Orderry combines business management software, a POS system, and CRM tools built for phone repair shops. Designed for Android and iPhone repairs, it offers features tailored to repair business’' needs.
Orderry Features
Multiple device tracking options. Track devices by IMEI, serial number, or barcode to eliminate mix-ups. Whether it’s one phone or a batch of repairs, Orderry makes it easy to work on the right device every time.
Customer chat. Stay connected with customers through a built-in chat and notifications system. Move past basic emails and texts to provide real-time updates that keep them in the loop.
Post-repair reviews. Request feedback after returning a device using Orderry’s SMS review tool. Gather insights on your team’s performance and fine-tune processes to keep customers happy.
Orderry’s features focus on improving communication, accuracy, and feedback. This all-in-one system helps repair shops stay organized while building customer trust.
Orderry provides three pricing options, ranging from the Startup package at $69/month to the Enterprise plan at $199/month.
Your store’s point of sale software should feel like a natural extension of the tools you rely on to repair devices and serve your customers. CellSmart POS is the best phone repair POS, delivering tools like customizable text alerts, instant IMEI verification, and detailed repair tracking — designed for your business’s unique needs.
Request a demo and see how CellSmart POS can help your shop thrive.