66 percent of people who own smartphones damaged them in the last year.
And instead of buying a new one, people are turning to repair shops to replace damaged parts. But as a cell phone repair shop owner, where can you source these parts from?
Imagine the scenario: You get a discount on an iPhone 12 screen replacement. Score! Right?
Well, initially, it works fine. Three months later, the backlight dies, the screen is pixelated, and it fades to black. Cue an unhappy customer! Junk parts can cost you way more money and headaches down the road compared to quality parts.
The same goes for suppliers playing fast and loose with warranties and return policies. If a refurbished Galaxy S20 battery arrives dead, what do you do? Unless you have a solid defect or warranty process, you'll be scrambling.
You can avoid these problems by partnering with reputable cell phone repair parts providers. In this article, we highlight the top five suppliers so you can make an informed decision for your store.
As a repair store owner, the quality of your repairs helps build your reputation. Poor repairs equal unhappy customers, right? But without quality cell phone repair parts and repair software, you’re starting with one hand tied behind your back.
Related Read: How To Grow a Phone Repair Business in 5 Simple Steps
Sourcing high-quality cell phone repair parts is priority number one. You want original equipment manufacturer (OEM) or OEM-grade components that live up to Apple, Samsung, and other manufacturer specifications. Anything less risks harming customers’ products and satisfaction.
Common repair parts include:
To get legitimate, top-notch replacement parts like screens, batteries, and charging ports, you need to find suppliers you can trust — suppliers that vet products for authenticity, and specialists that provide exceptional warranty and customer support.
But not all suppliers are created equal. So, what should you look for?
As we’ve already mentioned, authenticity and quality are priority number one. Ask suppliers about their quality control and authentication process before purchasing.
The best suppliers will have certification or at least be transparent about the quality of their parts and tools.
Other criteria to consider include:
With these criteria and questions in mind, let’s look at five of the top suppliers in the USA.
RepairPartsUSA.com is a premier wholesale supplier of iPhone, iPad, and Samsung parts, catering to both individual device repair needs and professional repair shops worldwide.
Boasting over 12 years of industry experience, they prioritize swift service, quality parts, and competitive pricing.
Features include:
Best for: established cell phone repair shops needing high-volume deliveries
MobileSentrix started out solely serving wholesale distributors, but now works directly with retailers and repair shops. They provide specialized repair parts and accessories.
Features include:
MobileSentrix understands the needs of repair shops, offering drop-shipping to multiple locations and manager-overridden access for franchises.
Best for: repair shops with multiple locations
Catering to cell phone repair shop owners, technicians, and DIY enthusiasts, InjuredGadgets boasts an extensive inventory of tools, accessories, pre-owned devices, and smart home products.
They’re the largest online wholesale parts distributor in the USA.
Features include:
Best for: repair shops, DIY repair technicians
With over a decade of experience, eTech Parts is a wholesale provider of cell phone parts. They offer LCD buyback, board-level repairs, and training services, guaranteeing a lifetime warranty on various devices.
eTech Parts is a reliable support hub for over 10,000 retail repair shops. Signing up with them gets you access to exclusive wholesale pricing and dedicated support.
Features include:
Best for: cell phone repair shops that require a large inventory
While they specialize in all things LCD, Phone LCD Parts also helps major retailers and repair shop owners source various mobile replacement parts. They’re committed to providing quality parts, competitive pricing, and exceptional customer support.
Features include:
Best for: repair shops looking for tools and accessories
If you settle for the cheapest provider of cell phone repair parts without doing your homework, you could end up wasting your hard-earned money and upsetting customers. Whether it’s low-quality parts or nightmare return processes — you can’t afford to make the wrong choice.
Vet your suppliers. Use this list as a starting point. You can call each provider and ask the questions you need to feel confident in your choice. Once you have a supplier, building and managing that relationship is essential.
A dedicated point of sale (POS) system with robust inventory and vendor management capabilities can be your best friend when working with cell phone part providers. Want to see how CellSmart POS can help?
Schedule a demo of our repair POS software today.
